Course Booking Terms and Conditions and Cancellation Policy at Creative Touch Group Limited.

Please ensure that you read through the terms and conditions.

We currently have one CPD / Ofqual RQF approved training centres in Rustington, West Sussex, of which all in house education is delivered from.

We can provide training courses nationwide including onsite training (charges may apply). Please contact us for more information about onsite training.

Students can enrol on most of our courses online, however before enrolment please ensure that you meet the entry requirements. Proof of relevant qualifications and pre-requisites is required before access is provided to the course learning materials.

Please email all certificates and relevant documents to courses@creativetouch.training

We offer instalment plans for most of our courses; should you wish to pay in instalments please email us at hello@creativetouch.training  with the following information once you have paid the initial instalment:

• Full name
• Contact number
• Billing address
• Proof of qualifications

If you are not sure whether you meet the entry requirements, please email us at hello@creativetouch.training  or call us on 08001938555 to discuss.

Please note the minimum age for enrolment for most courses at Creative Touch Training Group Limited is 18 years of age.

We have a small selection of courses with an enrolment age of 16, please email admin@creativetouch.training for further information.

All our courses are accredited or recognised by a range of accreditation and approval bodies.

All RQF courses are regulated qualifications; students will receive a certificate issued with Ofqual recognition by Focus Awards.

Our in house short courses in aesthetics & beauty are accredited/recognised by CPD Accreditation Group.

Online courses are accredited by the CPD Accreditation Group.

The theory element for most of our courses is via our online learning platform which allows students to access presentations, audio, videos, works books and assignments in their own time. Access to the portal is provided following receipt of payment, instructions will be sent via email. Please ensure all relevant theory is completed prior to the attendance day.

OFQUAL Courses

Students will receive the dates of attendance days required as part of the course. The attendance days consist of theory, practical, practice and assessment days. Students will be provided with the approximate number of attendance days and must attend all dates arranged.  Additional dates will be arranged if students do not attend their theory, practical, practice days or do not pass their written or practical assessments. These dates will be with the next cohort of students subject to space availability.

Due to the nature of the course, we are not able to give a definite number of attendance days. Where students attend the course as agreed and have not prepared for practical or written assessments a charge of £75 will be applied to cover the cost of the additional assessment day arranged.

Students must notify their tutor, not a fellow student of any absences. If the student does not contact the education team via phone on 08001938555 or their tutor directly via telephone by 8 am to notify of an absence, this will be noted as a failure to attend and a £150 charge will be applied for arranging an alternative day.

Tutors may choose not provide their direct contact number; where the student does not have access to the Tutor’s contact number, they must notify student services on Tel: 08001938555 via a phone call.

All absences must be notified via phone call and not via SMS, WhatsApp or any other messaging service.

Beauty & Aesthetic Courses

Payments for all courses must be cleared no later than 7 days before the course date. Where a date is booked and students fail to attend, all monies paid are non-refundable to cover the loss of earnings. It is the responsibility of the student to ensure that they have the necessary pre-requisites for the course and that they have sought advice regarding changes in regulations and appropriate insurance cover by independent means before enrolling on a course. Access to a prescriber is required when administering anti-wrinkle injection treatments and for emergency kits for Dermal Fillers. Although we do have links with prescribers, we cannot guarantee a long term working relationship with the prescriber.

All models will be provided by Creative Touch Group Limited, unless otherwise stated at the time of booking.

Online Courses

We have added CPD accredited online courses to the wide range of courses we offer. When completing our online courses, it is the responsibility of the student to ensure that they have sought insurance advice before enrolling and that they have the necessary prerequisites.

We do not accept any liability for students who cannot obtain insurance following the completion of the course. Some courses can be completed solely online such as the LED Light Therapy Course. The certificate for these is issued online once you have completed the course.

Advanced conversion courses such as AHA Chemical Peels and Micro needling can be assessed online via Skype or Zoom, only where the student provides proof of previous qualifications held in the relevant treatment.

Certificates are only issued once all assessment criteria’s are complete.

Students can contact Creative Touch any time via email. Creative Touch aims to respond within 5 days of receiving an email. Creative Touch accepts no responsibility for last-minute emails, regardless of whether or not these are about assessments or classes.

Once you have emailed your query, please wait 5 days for a response (please allow 7 days for marking of assignments). Please do not follow emails with SMS, WhatsApp or any other messaging service as this is unnecessary. All emails are dealt with in date order.

Students can contact their tutor Monday-Friday (excluding bank holidays) via email for assignment queries. Queries in the form of SMS, WhatsApp or other messaging services may not be responded to, email is the best form of contact.

Students have the right to request tutorials as part of their course support. Tutorials can be booked with tutors face-to-face on any of the attendance days at the end of the day. These tutorials must be booked in advance and requested via email. It is the responsibility of the student to book the tutorial in advance based on their assessment plan.

Written Assignments

All written assignments and workbooks are to be completed electronically via laptop or desktop and sent to courses@creativetouch.training on dates agreed as part of the assessment plan. The students have the responsibility to adhere to the guidelines as set by Creative Touch for assignment submissions including the layout of written work for ease of marking. Where assignments do not meet the criteria, these will not be marked and resent to students for amendments.

Assignments can be written on a word document and attached to an email as a file or sent as an email with all outcomes listed for the relevant unit. Amendments must be made in bold and comments from the tutor must not be deleted.

Students must adhere to emails sent upon enrolment outlining requirements for assignment submissions.

The assessment plan will provide deadlines for assignment submission and where the assessment plan has not adhered to these assignments will not be marked on a fast track basis. Where an internal or external quality assurance visit is due to take place and there are missing assignments the portfolio will not be quality assured. This will result in the portfolio being presented at the next quality assurance visit which may take place approximately in 6-12 months. Tutors are not required to mark assignments out of priority for assignments not completed by the deadlines as per the assessment plan.

Upon registering for a course, students enter a contract with Creative Touch Group Limited to adhere to their assessment plans including dates for practical and written assessments and responding to all emails from Creative Touch relating to assessments within 2 weeks of receiving an email.

Students are required to maintain regular contact with their tutors and respond to all emails. Students who do not respond to emails are at risk of being automatically removed from enrolment of the course regardless of the amount of course completed and monies paid; no refund will be issued.

Students who do not respond to their tutor within two weeks of receiving a second follow-up email will be served notice via email of removal from enrolment on the course and awarding body as a student.

Re-enrolment on the course will incur payment of the full course registration fee and an additional admin fee of up to £250.

All single-unit courses with an awarding body and independently accredited courses must be completed within 6 months from the date of enrolment; after which period an additional fee of £150 is required to extend the completion date by 4 weeks.

All full qualifications i.e. NVQ Level 3 Beauty Therapy courses must be completed within 12 months from the date of enrolment in line with the assessment plan; after which period an additional fee of £250 is required to extend the completion date by 4 weeks.

Creative Touch arrange all models for training and assessment purposes as part of training unless agreed upon enrolment.

At times for our courses, we require students to perform treatment on each other therefore please arrive prepared to perform and receive treatment. You will be notified in advanced if there is a requirement for you to model in your chosen subject.

We reserve the right to reschedule or cancel courses. Reasons for this may be but are not restricted to, low enrolment numbers, weather warnings, model availability, tutor illness or tutor availability (special circumstances). In the instance of a Tutor’s absence, a full refund will be given, or alternative dates will be provided.

Course tutors may be subject to change due to tutor unavailability. Where there is a change in tutor, Creative Touch will endeavour to give as much notice as possible in advance of individual classes or course start dates.

When students travel to us and book overnight accommodation, we advise that students purchase the flexible room rate which allows for last-minute cancellations. Creative Touch accept no responsibility for charges relating to accommodation as a result of course cancellations.

Disclaimer Creative Touch Group Limited are not responsible for any additional costs you may have incurred, including costs for travel or accommodation. Further information is detailed below.

Cancellation by You

Once you have paid your booking fee or received our invoice (whichever falls sooner) you are deemed to have entered a contract with Creative Touch.

You have the right to cancel this contract with us. The cancellation period (excluding online courses) will expire at the end of 7 days after the invoice has been sent and the non-refundable booking fee must be paid within two working days.

Please note that the 7 day cancellation period starts from the date of when the booking fee was paid or when the invoice was sent. Please familiarise yourself with the details in the Cancellation Policy below.

Online courses can only be cancelled if the course has not yet commenced. Students who start the online course will not qualify for the refund, regardless of whether the course has been fully completed or not.

Blended courses, where theory is online followed by practical at the centre will not be refunded where the manuals have been sent regardless of whether the course has been started, incomplete or complete.

After the cancellation period has expired consideration may be given, on a case by case basis, to requests to cancel where exceptional circumstances exist. A refund may be given, or a credit note issued which can be used against future course fees. Students may be asked to provide supporting evidence, e.g. a medical certificate. Where refunds are issued, a 25% administration fee (of the total course fee at the time of booking excluding any fees paid) will be charged for any refunds made outside of the 14-day cancellation period.

Regulated courses through an awarding body i.e Focus Awards cannot be cancelled once the student has been registered with the awarding body.

Students should be aware at the time of booking, that after the 7 day cancellation period, there is no automatic right to cancel and there will be no refund of fees.

Course booking fees will not be carried over for the cancellation of the course on more than one occasion.

Special Offers

To qualify for a reduced or discounted offer price on our courses, this offer must be active at the time of booking. Where the course price is reduced as part of a promotion, no claim can be made by the student on the discount applied to scheduled courses once the invoice has been sent.

Late payments of the booking fee or course fee can result in a price increase where the special offer has expired. One offer or discount can be claimed at a time.

Where the course has been cancelled by the student, the discount will no longer apply. In exceptional circumstances, Creative Touch may consider applying the discount on one occasion of rearranging course dates as a gesture of goodwill.

Discount Codes

These may be launched via social media; therefore, please follow us on social media to ensure you receive the latest offers. Where a discount code applies and this has not been entered upon enrolment; the full course fee applies and no refund is given for the difference.

Starter kits are not included with discounted courses or courses on special offer.

For some courses links to equipment and resources used during training will be provided.

Students must check that the equipment and resources meet their salon/clinic needs and carry out their due diligence to ensure the products are fit for purpose, safe for use and carry the appropriate safety clearance.

Following course completion we will send an email with documents that can include consultation forms and the aftercare information for most of our courses. These documents will be in word of PDF format. Students must ensure that these forms are adapted to suit their own salon/clinic and insurance requirements.

Accredited Courses

Our course fees include the cost of the manual and certificate unless stated otherwise.  However, an administration fee of £10 will be applied for the reprint of a certificate for accredited courses (including postage costs) for spelling errors (incorrect spelling provided by the student) or replacement certificates.

Regulated Courses

Once the qualification is complete, our centre’s internal quality assurance checks will take place. This can take 4-6 weeks. A claim for the certificate will be made. the Awarding body reserves the right to carry out a centre visit (see quality assurance section) or requests evidence for externally quality assurance processes. This can delay the processing of certificates. Once the claim is made, the awarding body can take approximately 4-6 weeks to send out certificates.

Once we receive the certificate, we will notify students their certificates have arrived; students should collect their certificates in person within 28 days of receiving the notification. Postage of hard back certificate can be arranged where necessary.

Students are encouraged to make use of the manual as well as to conduct additional research through further reading of journals, articles and textbooks associated with the subject area.

We offer an approximate number of training days and hours during which the course is delivered; this information is in the course description. Our courses generally commence at 9.30 am/10 am and finish at approximately 4 pm.

We do not cancel courses unless there are exceptional circumstances and try our very best to continue with the training schedule, even if this means 1-2-1 training. The timings and days of our course depend on the number of students enrolled and the content covered.

In some instances, we may finish earlier or later than anticipated. We aim to ensure that the content of the course is covered.

Course joining instructions are sent via email at the time of enrolment. This will contain important information relevant to the course. Please ensure you read these carefully. The course joining instructions will contain information on what students must bring on the day of training, the dress code and approximate timings of the day. Please note: finish times can be later or earlier than specified as this depends on the number of students enrolled on the course.

Please note that outside of the 7 day cancellation period, you are only entitled to a refund if Creative Touch cancels the course*. the 7 day refund policy applies only to courses that have not yet commenced. Refunds for cancellation of online courses will not be given if the course has been commenced, regardless of whether the course has been fully completed or not.

Refunds are not available should you have a change in circumstances that makes attendance at the course difficult or additional responsibilities that affect your time and commitment to attend the course and complete the course study.  Therefore, before booking, we encourage students to consider their availability and commitments carefully at the time of booking.

The wide range of courses we offer are designed to allow students to progress on to advanced treatments therefore we can support students with progression in their career in advanced treatments alongside supplying products and equipment. Students have the responsibility to carry out due diligence about advance training and the restrictions relating to insurance, licensing and any other relevant restrictions in place.

Tutors are available for post-course support following course completion; however, our training courses are delivered in small groups and are designed to fully equip students with the skills to perform treatments safely and effectively following course completion. We encourage all our students to make notes and ask questions throughout the course delivery to become fully confident therapists in performing the treatments.

All payments must be cleared no later than 7 days prior to the first training date. For card payments allow 3 working days for funds to clear. All funds paid are non-refundable / non-transferrable. By paying the non-refundable booking fee you are agreeing to the Creative Touch terms and conditions of Course Bookings. Late payment charges of £100 per week are applied for overdue payments. Creative Touch reserve the right to amend Ts&Cs without prior notice

Creative Touch makes every effort to ensure you enjoy your course of study. In the unlikely event that you have a complaint about any aspect of our service please refer to our Centre Complaints Policy.

Your Right to Cancel

You have a right to cancel your contract with us within 7 days, under The Consumer Rights Act 2015. Please read this information carefully. Once the booking fee has been paid or the invoice has been sent, you are deemed to have a contract with Creative Touch.  The 7 day cancellation period commences on the date the booking fee is paid or the date invoice is sent (whichever falls sooner).  At the point when the invoice is issued the provisional dates are held for two days to allow for you to make payment of the non-refundable booking fee.  Once the non-refundable booking fee has been paid the dates will be confirmed. After this time for making payment of the booking fee has expired your place will be released to the next student.

You have the right to cancel this contract with us without giving any reason if you have not enrolled on the online course and accessed any of the course materials. The cancellation period will expire in the following circumstance: at the end of 7 days after the booking fee has been paid or invoice has been sent; or if you enrol on our online portal and access any of theory content; or if the manuals have been sent to you via email or post. If you wish to cancel under the Consumer Rights Act you must inform us of your decision in a clear statement by sending an email to courses@creativetouch.training  with your full name, course name, course date and the reason for cancellation (optional).

To meet the cancellation deadline, it is sufficient for you to advise us that you wish to cancel before the 7 day cancellation period has expired. Please note that a cancellation request must be made by email.