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Aesthetic Treatment Booking Fee Policy

Is my deposit refundable?

No. Is the simple answer. Products for aesthetic treatments are purchased on behalf of the client at the time of booking to ensure we have exactly what you need. Once aesthetic deposits are paid they are non refundable. There may be circumstances where at the discretion of Creative Touch a transfer of service may be an option, this is decided on an individual basis.

Can I change my appointment?

Appointments may be transferrable to an alternative date on the condition that there is at least 48 hours notice before the scheduled appointment.

Can I transfer my deposit to another treatment?

Treatments may be transferrable to an alternative option at the discretion of Creative Touch. All prescription related treatments are non transferable.

What happens if my appointment is cancelled?

  • Should your appointment be cancelled or amended due to circumstances beyond Creative Touches control a new date and time will be issued at the next convenient time.
  • If the appointment is cancelled due to issues within the control of Creative Touch a refund may be issued if an alternative date cannot be provided.